Q: When will I receive information concerning my Pitt username and email account?

A: All students who are admitted to the university will receive notification of their university computer account username and password as well as their university email address approximately a week after their $300 enrollment fee has been processed. Your university computer account username and password are your keys to accessing the university's Web portal (my.pitt.edu), campus computing labs and other technology resources. Please direct questions concerning email accounts, usernames and passwords and other issues to the Technology Help Desk at 412 624-HELP [4357] or helpdesk@pitt.edu.

Q: Is there a Pitt Computer Discount Program?

A: Yes. The University of Pittsburgh has agreements with some of today's leading computer manufacturers to offer top-quality computers at discounted prices to university students, faculty and staff. Four manufacturers-Apple, Dell, Lenovo and Gateway- participate in this program. To see the wide range of equipment available under this program, visit www.pitt.edu/computer.

Pitt does not endorse any specific vendor or specific equipment; transactions and purchases made through the program are between the individual and the manufacturer, and do not involve the University of Pittsburgh. Individuals are encouraged to compare the prices available via the Pitt Personal Purchases Program with other programs that might be offered by the same manufacturers.

Q: What type of internet connectivity is in place on campus?

A: Pittsburgh campus residence halls are equipped with high-speed Ethernet connections that provide students with a direct connection to the university network (PittNet) and to the Internet 24 hours a day, seven days a week. Wireless PittNet, the university's campus-wide wireless network service, is available in locations across campus. Wireless PittNet is built upon the strength of PittNet, making it easy to use, secure and reliable. Connection instructions, a map of coverage locations and other information is available at wireless.pitt.edu.

Q: What type of computer is recommended?

A: Windows and Macintosh computers are recommended for satisfactory network connection and service. It is a student's preference whether he/she has a personal desktop or laptop computer.

Q: What type of computer support is available?

A: Computing Services and Systems Development's Technology Help Desk is available 24 hours a day, seven days a week to answer your technology-related questions. Just call 412-624-HELP [4357] for assistance. If you need additional support, the Help Desk will refer you to one of CSSD's onsite student support groups. ResNet supports students living on campus and the OSCAR service helps students living off campus. For more information about computing services available to University of Pittsburgh students, visit technology.pitt.edu.

Q: What software is available to University of Pittsburgh students?

A: Software Licensing Services provides a wide variety of software programs to University of Pittsburgh students at little or no cost. A complete list of software titles is available at technology.pitt.edu. Software can also be downloaded at no cost at software.pitt.edu.